Technical Support Options
Remote Desktop
Windows
- Enter the key given to you by the support technician
- Download the file for this session
- Run the .exe file
- Accept all the prompts
MAC
- Enter the key given to you by the support technician
- Download the file for this session
- Run the .exe file
- Accept all the prompts
Remote Vision
We use Zoho lens to be able to see out your smartphone. This allows us to see what you see even without an internet connection.
To do this you need to install the app from either Google Play or the App Store for iPhones and once installed our technician will provide you a code which will allow us to start a remote session.
