FAQ: IT support, networking, Zoho & websitesStraight answers before you call.

C3 Solutions is a Picton-based technology partner for small and medium-sized businesses. One team handles the everyday support and the bigger projects:

• Managed IT support and cybersecurity
• Network design, deployment and support, including property-wide Wi-Fi
• Zoho consulting, implementation and development
• Websites, online stores and SEO
• Custom software and integrations
• Branding and digital marketing with our creative partner, COMMO

Our office is at 206 Picton Main St, Unit 1E, Picton, Ontario K0K 2T0, in Prince Edward County. Call 613-902-7333 or email [email protected].

Our office is open Monday to Friday, 8:00 AM to 4:00 PM, and closed on weekends. You can book a discovery call online at any time.

We support businesses across Prince Edward County and Eastern Ontario, including Picton, Wellington, Belleville, Trenton, Quinte West, Deseronto, Napanee, Odessa and Kingston.

Zoho, website and software projects can be delivered remotely, and we work with clients across North America.

Mostly small and medium-sized organizations without a full in-house IT team, especially professional services firms; hotels, resorts and campgrounds; and established nonprofits. See examples in our portfolio.

Your systems are connected, so it helps when the people looking after them are too. One accountable team sees the whole picture, from computers and networks to the software and website your customers use, and nothing falls between providers.

Managed IT is an outsourced IT department. Instead of calling a technician after something breaks, a provider monitors, secures, maintains and supports your technology on an ongoing basis, for a predictable monthly cost. Problems are caught earlier and your team always has someone to turn to.

Our Fractional IT Support Plan starts at $395 CAD per month. That base plan covers five computers and includes two pooled remote support hours each month. Additional devices, more support hours and optional services such as backups or email security are added to suit your business. See Managed IT Support for details.

• Antivirus and 24/7 MDR: endpoint protection backed by Managed Detection and Response, with security analysts investigating and responding to threats around the clock
• Patch management for supported operating systems and applications
• Proactive monitoring of covered systems
• Remote desktop access to your work computer when you’re away from the office
• Everyday IT support for computers, printers, onboarding and offboarding, vendors, and Microsoft, Google and Zoho applications
• DMARC monitoring for one email domain

Your service agreement confirms the covered devices, applications and scope.

You can add email security, cloud and device backup, network monitoring, mobile security, extra devices and support hours, vCTO consulting for IT planning and budgets, and specialist support for work such as security hardening, incident response and data migration.

For most small businesses, yes. A full-time hire brings a salary, benefits and one person’s skills and availability. Managed IT gives you a whole team, ongoing protection and a predictable monthly cost, starting at $395 per month for five computers.

Security monitoring is. The 24/7 MDR service watches for threats and responds around the clock. Our help desk is open Monday to Friday, 8:00 AM to 4:00 PM, and your service agreement sets out how support is delivered.

Every plan includes endpoint protection with 24/7 Managed Detection and Response, regular patching of known vulnerabilities, and DMARC monitoring to spot misuse of your email domain. For stronger protection, add email security against phishing and spam, and backups so your information can be recovered. If you’re not sure where you stand, we can review your current setup.

Yes, as an optional add-on to the managed IT plan. We offer automated backup for supported computers, servers and cloud applications, and help choose the coverage, storage and recovery approach that fits the information your business relies on.

Yes. Most everyday issues are handled remotely, which is usually the fastest fix. When hands-on work is needed, we can visit businesses across Prince Edward County and Eastern Ontario. On-site visits are billed separately from the monthly plan.

Yes. We set up and support all three, including email and custom domains, shared inboxes, calendars, user administration, permissions and security settings. Not sure which suite fits? We can help you compare them.

Yes. As Xerox and Lenovo partners, we source and support computers, printers and accessories, along with equipment from HP, Brother, ASUS, Ubiquiti and others. We also set up UniFi Talk VoIP business phone systems.

We design, deploy and support networks for whole properties: indoor and outdoor Wi-Fi, wired infrastructure and switching, building-to-building links, and separate access for guests, staff and vendors. After installation we can monitor, maintain and keep improving it. See Networking.

Yes, this is our specialty. We plan coverage and capacity around your buildings, grounds, terrain and busiest times, keep guest access separate from business systems, and offer monitoring and support suited to seasonal operations.

C3 Solutions is an authorized partner for Cisco, HPE Networking, Ruckus (Hospitality Partner), Cambium Networks and Ubiquiti UniFi, and we also work with MikroTik. We recommend a platform based on your layout, demand, support needs and budget.

Only if internet capacity is the bottleneck. Poor Wi-Fi is often caused by access-point layout, interference, wiring or too many devices, and a faster package won’t fix those. We look at the internet service, wired connections, access points and device demand together before recommending changes.

Zoho is a suite of business applications, including CRM, Books, Inventory, Desk, Sites, Creator and Zoho One, designed to work together. It suits businesses that want fewer disconnected systems and less copying information between them. We review how your team works before recommending which apps you need.

Yes. C3 Solutions is a Zoho Advanced Partner, providing Zoho consulting, implementation, integrations and custom applications. We also build our own Zoho CRM extensions, including Private Notes on the Zoho Marketplace.

Yes. We plan the move, map your information and processes into the right Zoho setup, migrate your data, configure the apps, train your team and provide ongoing support. Already using Zoho? We can review and improve your current setup.

Yes. Zoho operates data centres in Toronto and Montreal, so Canadian organizations can keep their data in Canada. Read Zoho launches new data centres in Canada.

Yes. Start a free trial from our Zoho trials page, and we can help you set it up so you see how it would work for your business.

We primarily build business websites on Zoho Sites and online stores on Zoho Commerce, and we also support Shopify. The right choice depends on your goals, products, current software and budget. See Web Design.

Often, yes. We start by assessing what you have. Better design, content, structure or settings may be enough. We can also handle SEO audits, page titles and descriptions, and new or rewritten content without a full rebuild.

No, and be wary of anyone who does. Search engines decide rankings. We focus on what improves your chances: sound website foundations, useful content and pages that match what your customers search for. Some improvements show quickly; others take months.

It depends on the number of pages, how much content is ready, and features such as an online store or integrations. We agree on the scope, review stages and timeline before work begins.

Yes. We build custom web applications, integrations and workflow automation, including Zoho Creator and Zoho Catalyst solutions, and connect Zoho with tools like Microsoft 365, Google Workspace, QuickBooks, Mailchimp and Eventbrite. See Custom Development.

Yes, with our creative partner COMMO: brand strategy and visual identity, social media and content creation, and end-to-end event management. C3 stays your single point of contact. See Branding & Digital Marketing.

Network, website, Zoho and software projects are priced on their scope: the size, complexity and integrations involved. You receive a clear scope and price before any work begins, along with any recurring software or platform fees. Managed IT starts at $395 CAD per month.

We talk about your team, what’s getting in the way and what you want to improve, then decide together whether we’re a good fit and what a sensible next step looks like. You don’t need a technical brief.

Book a discovery call or call 613-902-7333. From there:

• Understand: we learn about your team and what you want to improve.
• Agree on the next step: we set priorities, responsibilities, scope and cost.
• Deliver and support: we complete the work and provide ongoing support to suit your needs.

Yes. Consultants and advisors can bring us in for Zoho implementation, and IT firms and startups can extend their capacity with our networking, systems and development expertise. You stay the client’s main contact. See Partner with us.