C3 Solutions (“C3”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and when you work with us, how we use it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
C3 Solutions, 206 Picton Main St, Unit 1E, Picton, Ontario K0K 2T0. For any privacy question or request, contact our Privacy Officer at [email protected] or 613-902-7333.
Information we collect
- Information you give us: your name, email, phone number, organization and message when you book a call, chat with us, email or phone us.
- Information collected automatically: pages you visit, how you use the site, your browser and device type, approximate location and the site that referred you. This is collected through cookies and similar tools.
- Client information: when we provide IT, software or marketing services, we may access information in your systems. That access is limited to what the work requires and is also governed by our service agreement with you.
How we use it
- To respond to you, schedule calls and provide the services you ask for.
- To send invoices and manage our relationship with you.
- To understand how our website is used and improve it.
- To measure and improve our advertising, if you allow it.
- To keep our website and systems secure.
We do not sell your personal information.
Cookies and your choices
Essential cookies keep the site secure and working. With your permission, we also use analytics and advertising cookies. You can change your choice at any time using Cookie settings below or in the website footer, or by clearing cookies in your browser.
Service providers
We use trusted providers to run our website and business. They handle information on our behalf and only for these purposes:
- Zoho: website hosting, bookings, live chat (SalesIQ), site analytics including heatmaps and session recordings (PageSense), marketing, CRM and email.
- Google: Analytics, Tag Manager, Ads measurement and Translate.
- Meta: the Facebook software development kit.
- Cloudflare: website security and delivery.
- accessiBe: website accessibility tools.
Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
How we protect and keep it
We use reasonable physical, technical and administrative safeguards to protect personal information. We keep it only as long as needed for the purposes above, or as required by law, and then securely delete it.
Your rights
You can ask to see the personal information we hold about you, correct it, or withdraw your consent, subject to legal and contractual limits. Contact our Privacy Officer using the details above. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.